Merchant Customer Success

Always a good connection

Fernco distributes its products as a manufacturer itself. As a specialist dealer, you can benefit from our service, our knowledge, our many years of experience and our good price-performance ratio. As a specialist dealer, you have the advantage of purchasing products directly from us as the manufacturer.

With us you will find for example:

• Couplings and Adapters
• Internal Couplings
• Lateral Connection
• Pipe seals
• High pressure couplings
• Articles for all pipe systems (such as pipe bandages, water dye, end caps, etc.)
• Customized special designs

Fernco Quality

With Fernco as your partner, you have access to our large stock of civil engineering and sanitary products. The constant development of our products enables us to offer a solution for all pipe jointing requirements. We have an extensive range of couplings and also offer innovations for the sanitary and domestic engineering, civil engineering and water management sectors.

We offer you:

• A large stock
• Our own product development
• Product quality “Made in Germany
• A test stand where all our products are tested
• Deliveries “Just in Time”
• Special design for your individual needs

Fast delivery when you need it yesterday

In the case of a problem on the construction site, you as our customer can rely on us to be ready for you.

We offer:

• Same Day
• Next Day (before 8:30 a.m., before 10:00 a.m. or before 12:00 p.m.)
• Standard 1-2 days

We don’t set an order cut off time as we’ll always do our best to get the goods out of the door whatever time the order is placed. When you do place an order with Fernco, our system will automatically keep you up-to-date throughout the entire process:

• Order acknowledgements
• Dispatch confirmations
• Delivery tracking

Invest in great People

Behind every success of a company are its employees. Our employees are also the driving force behind Fernco’s success. It is important to us that we have a motivated and committed team in order to successfully implement our corporate strategy and achieve our goals. In addition, we want to offer our customers the highest product quality and the best possible service.

With Fernco as a partner, you have access to the following support teams:

• Customer service with personal contacts who will answer all your questions quickly and competently.
• Field service, which offers you fast and competent support on site – nationwide also in your vicinity
• Training team to ensure that your staff have the knowledge you need to sell
• Marketing team to support a connection between your brand and ours
• Technical and development team to support you with site consultation, planning discussions and product development specifically to your requirements and specifications
• Production and logistics team to ensure that your orders are produced, packed and shipped quickly